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FAQs

What is your delivery policy?

We aim to have all orders with you within 7 working days.  We are a small business and although most orders are processed, disaptched and received within 2-3 days, we put a timescale of 7 working days on every order due to the high volume of orders being picked and packed by a small team. If you cannot accept this timescale please do not place the order. On completing your purchase you will be presented with an approximate timescale. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, holidays which we announce, bank holidays, bad weather and peak volume times).

When will I recieve my  order?

We are constantly thinking of ways to improve our ordering & stock control system.  All parcels of Team Gorgeous loveliness should be with you in 7 working days.  Usually we have all orders processed, picked, packed and in your hands within 2 - 3 working days of recieving your order. However, this is not always the case so we advise it can take up to 7 working days to reach you, just to cover ourselves. We arent the quickest, but the product quality we believe is worth the wait! In the unlikely event an item is out of stock we will contact you while processing your order to advise of this. Some items on the website may from time to time be on preorder (rarely). In this instance the item will be clearly marked in the title & description so as to avoid confusion.

Can I track my order?

Yes, if you log into your account there will be a tracking number there.

I have emailed with no reply, what should I do?

Please email us again if you think we have missed it, we get such a high volume of emails it can be easily missed, or go in the spam mailbox. You can also reach Dave or myself on facebook.

Do you ship overseas?

Currently we ship to the UK only. We are working on international shipping alongside a new courier service in general.

My order is wrong, what should I do?

Contact us as soon as possible via rachaelwilders@gmail.com and we will sort that for you. Please state the name you ordered in and the order number.

Do you accept returns?

Yes, you can return items to us within 28 days providing they are un an unopened, new & unused RESALEABLE condition.  This does not affect your statutory rights. Please contact us via rachaelwilders@gmail.com to arrange a return.

Can I resell your products?

Yes. Email us on rachaelwilders@gmail.com for up to date retailer information.

How do I get in touch?

Contact us on rachaelwilders@gmail.com or via the contact us option on the website.

Do you have msds?

Yes. We have up to date ingredients lists & msds for all of our products. We aim to embed the files into the website in due course, but in the meantime, please contact us on rachaelwilders@gmail.com with the products you would like the information for & we will send those to you.

Can I collect my order?

We no longer accept salon pickups due to the sheer volume of requests and the time it takes.

Do you have a trade shop?

Not currently no. To offer the best service we are online only. I have a small range of essential items in the salon for local techs and students to replenish their kits.

Do I have to be qualifed to buy your products?

Yes. We assume on registration to our website that you are confirming you hold a recognised qualfication in the nail industry or CURRENTLY enrolled in a government recognised or accredited training course.  Periodically we update our customer database so you will be emailed for proof of your qualification for our records.

Is Dave a real person?

Yes, although he is extremely elusive, he is indeed NOT a fictional character in the Team Gorgeous story.

I am a student, can I buy your products?

If you are one of our students, yes. If you are a student at another academy you will need to show proof of your enrolment to purchase the professional range.

Can I be an educator for Team Gorgeous or Rachael Wilders?

We do not have Team Gorgeous educators.  What we do offer is a great discount on multiple kit purchases for independant educators and great support and advice. Kits can be 'off the shelf' or customised to you and your students needs and budgets and discounts applied where applicable so you can make a profit on kits. Any educators requiring a discount for kits will be required to provide us with evidence of their accreditation to be eligible for discount. This is simply for us to ensure a professional partnership.

Can I use your logo on my pictures?

Yes you can use them on pictures of nails etc but we politely ask you do not use the logo on adverts for classes and training, as this has lead to confusion for students in the past.

Do you send samples out?

Unfortunately we simply cannot send free samples out. We have a competitively priced Try Me! kit with 100ml monomer and 4 x 7g powders in, which is plenty for you to trial thoroughly to see if you like the system.  We also will have soon a smaller cheaper sample pack, which will be pretty basic and super cheap so you can simply try it.

How many sets will I get from a Try Me! kit?

It completely depends on how you work, but I would say you will get on average 6-8 sets from a try me kit.

Do you have any discount codes or sales coming up?

We do not have any sales or offers planned. What we will be offering soon is an ambassador led discount, so our ambassadors will help promote the products for us and you can get a discount code from them.  

Can I be an ambassador for Team Gorgeous?

Look out for us advertising for brand ambassadors in summer 2018.

What shoe size are you Rachael?

I am a size 4. Thanks for asking.I am partial to Vivienne Westwood.

Are your colour powders strength powders or do they need capping?

Due to our powder ratio/formula, all our coloured powders are strength and last beautifully. However I always recommend you cap glitter powders in Clear Candy clear powder to protect the glitter.

Is Team Gorgeous a dry or wet system?

Neither. In my opinion, all systems should be worked as dry as you can to give you the best mix of liquid to powder for the chemicals to react properly with no product breakdown. I use this product on clients, train other techs with it, compete with it  and teach beginners with it with great results. It is very forgiving.  Any system works differently depending on the warmth you are working in and the brush you are using for the bead for example.  For more opinions and videos, tips and tricks etc on ratio, bead pickup and the system in general, please go and join our facebook support group, 'Team Gorgeous Nail Products'.