FAQ’s

What is your delivery policy?

We are a small family business and pride ourselves on our fast turnaround of your orders. We aim to process and dispatch yout order within two working days. Please allow seven working days to receive your orders at busy times however, such as holidays or during product launches or promotions. If you cannot accept this timescale please do not place the order. 

Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed due to circumstances beyond our control (such as a courier delay, holidays which we announce, bank holidays, bad weather and peak volume times).

Who will deliver my parcel?

Your parcel will be delivered fully tracked via DPD usually. Occasionally we use Parcel Force or Royal Mail.

Can I track my order?

Yes, if you log into your account there will be a tracking number there.

How can I get in touch?

There are a number of ways you can get in touch with us.

Contact us via the chat with us button at the bottom of the screen. Click on any of the ‘contact us’ buttons dotter around the website. Send a facebook or Instagram message. Email dave@rachaelwilders.co.uk. Text or WhatsApp 07710121844. If you prefer to speak to someone, we have a call back service, leave a message or text 07719121844 and we will arrange a call back with you. Please note we operate during regular business hours, Monday to Friday, 9am-6pm.

Do you ship overseas?

We currently don’t offer international shipping, but it is something we are working on.

My order is wrong, what should I do?

Contact us via the chat with us button at the bottom of the screen. Click on any of the ‘contact us’ buttons dotter around the website. Send a facebook or Instagram message. Email dave@rachaelwilders.co.uk. Text or WhatsApp 07710121844. If you prefer to speak to someone, we have a call back service, leave a message or text 07719121844 and we will arrange a call back with you. Please note we operate during regular business hours, Monday to Friday, 9am-6pm. 

Do you accept returns?

Yes, you can return items to us within 28 days providing they are in an unopened, new & unused RESALEABLE condition.  This does not affect your statutory rights. Contact us as soon as possible via dave@rachaelwilders.co.uk so we can arrange that for you.

Can I resell your products?

Yes of course! We have a great retailer package to get you started and offer full support where needed. Get in touch and ask for the official retailer information.

Do you have sds for your products?

Yes we do. All of our products are compliant with uk regulations and have full sds sheets. They are available here. If there is one missing, please use any of the contact us methods and we will get that for you.

Can I collect my order?

Yes of course, please contact us after you place your order to arrange that with us. To see our shop opening times for collection, click here.

Do you have a trade shop?

Yes we do. Click here for the details.

Do I have to be qualifed to buy your products?

Yes. We assume on registration to our website that you are confirming you hold a recognised qualification in the nail industry or are CURRENTLY enrolled in a government recognised or privately accredited training course. If shopping in our trade shop, we ask that you fetch a proof of certification with you.

I am a student, can I buy your products?

If you are one of our students, yes. If you are a student at another academy you will need to show proof of your enrollment to purchase the professional range online or in store.

Can I be an educator for your brand?

Yes! Get in touch with us for more information.

Can I use your logo on my pictures?

Yes you can use them on pictures of nails etc but we politely ask you do not use the logo on adverts for classes and training, as this has lead to confusion for students in the past.

Do you send samples out?

Unfortunately not. We have competitively priced products across our entire range. We have trial packs available to purchase for some of our ranges. For example, we have a priced acrylic sample kit, just click here.

Do you have any discount codes or sales coming up?

Make sure you have all our socials so you can keep an eye out for any upcoming offers.

Can I be an ambassador for you, or a Rachael Wilders Brand Expert?

We aren’t currently accepting applications, however if you have a special something ans would love to chat, get in touch.

Are your colour powders strength powders or do they need capping?

Due to our powder ratio/formula, all our coloured powders are strength and last beautifully. However I always recommend you cap glitter powders in Clear Candy clear powder to protect the glitter.

Is your acrylic system a dry or wet system?

Neither. In my opinion, all systems should be worked as dry as you can to give you the best mix of liquid to powder for the chemicals to react properly with no product breakdown. I use this product on clients, train other techs with it, compete with it  and teach beginners with it, with great results. It is very forgiving.  Any system works differently depending on the warmth you are working in and the brush you are using for the bead for example.  For more opinions and videos, tips and tricks etc on ratio, bead pickup and the system in general, please go and join our facebook support group, here, or find me on youtube. 

Do I need a base coat underneath Effortless acrygel, or Conceal brush on builder?

No, you don’t need one, however it can give a little extra strength if needed.

Can I spread the cost of my order?

Yes you can, we accept checkout with Clearpay & Paypal pay in three. Click here for more payment details.

Click here for safety data sheets