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Terms & Conditions

Customer Care

Welcome to Rachael Wilders professional nail products! We are committed to providing our customers with the highest quality tried and tested products. If you have any questions or concerns about our products or services, please do not hesitate to contact us. Our dedicated customer care team is always available to assist you.
We value our customers and want to ensure that you are satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer care team and we will do everything we can to resolve the issue.
Thank you for choosing Rachael Wilders professional nail products!

Privacy & Safety

At Rachael Wilders professional nail products, we take your privacy and safety seriously. We use third-party banking to verify payment and store your personal information securely. We will only contact you after your purchase has been completed successfully, and only if necessary. We will never share your personal information with any third party without your consent.
Your trust is important to us, and we are committed to protecting your privacy and safety.

Wholesale Inquiries

Are you interested in becoming a retailer of Rachael Wilders professional nail products? We would love to hear from you! Please contact our wholesale inquiries team for more information on how to sell our stunning products in your store. Let us help take your business to the next level!

Terms & conditions of the website

This website is operated by Rachael Wilders Nail Products. Terms such as “we”, “us” and “our” refer to Rachael WIlders Nail Products. where they are used in these terms and conditions.

By purchasing something from our website, you agree to be bound by the terms and conditions contained in this document.

Incorporated into these terms are also the terms and conditions as laid out in our privacy policy and refund policy.

Online shopping

We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.

Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor, phone or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) The item you have ordered is out of stock.

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent.

iii) There has been a pricing or product description error.

iv) There is a system or procurement failure.

v) You have failed our customer validation checks.

When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

Your order will only be accepted by us once your goods have been dispatched.

Out of stock items & pre-order

In the unlikely event an item is out of stock we will contact you while processing your order to advise of this.

Some items on the website may from time to time be on preorder (rarely). In this instance the item will be clearly marked in the title & description so as to avoid confusion.

Liability & indemnity

Rachael Wilders Professional Nail Products & Education shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website or via the trade shop. 

You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

Jurisdiction & entire agrement

These terms and conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.

Entire agreement

These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Rachael Wilders Professional Nail Products whether written or oral.

Professional sales

The prices published are for nail technicians and beauty therapists (either trained or undertaking training) and salon owners or students. If proof of professional status cannot be provided then limited lines may be available to non-trade persons at Recommended Retail Price and your invoice will be amended accordingly. If you are in any doubt please contact us. Goods are sold on the understanding that they will only be used for their intended purpose by fully trained therapists/technicians, or students taught under qualified instruction. Please note: Rachael Wilders Nail Products will not accept responsibility for damage or injury resulting from accidental misuse by untrained personnel. Rachael Wilders Nail Products goods, or any products available to purchase are not sold on a sale or return basis.
It is the CUSTOMER RESPONSIBILITY to CHECK THE ORDER UPON DELIVERY for accuracy, quality and damages and to notify us WITHIN THREE BUSINESS DAYS if there is ANY DISCREPANCY.
If the Customer breaches any of the Terms and Conditions of Sale, we may defer or cancel any further deliveries of Goods, stop any Goods in transit and treat the Order as terminated.
This does not affect your statutory rights.

Remittance terms

Orders will not be processed until payment has been received in full and cleared.
If the Customer fails to make payment, we may defer or cancel any further deliveries of Goods, stop any Goods in transit and treat the Order as terminated.
If there are any questions or queries regarding these Terms and Conditions, please contact us prior to enrolling on a course, or purchasing goods from us.

Terms of website use

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance on information posted & disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site. is a site operated by Rachael Wilders Nail Products, with company owners as Rachael Wilders & Dave Wilders. 

Accessing the site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Our site changes regularly. We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
•All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
•Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
•loss of income or revenue;
•loss of business;
•loss of profits or contracts;
•loss of anticipated savings;
•loss of data;
•loss of goodwill;
•wasted management or office time;
•for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction & applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns.
If you have any concerns about material which appears on our site, please contact

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